Unlocking the Power of Reverse Logistics: Process and Business Value

Reverse logistics refers to the activities involved in returning goods from the customer back to the manufacturer for reuse, repair, or recycling. This process starts with product return, goes through inspection, and ends with the recovery or disposal of items. It creates immense value by cutting waste, recovering materials, and reducing storage costs. Businesses also benefit from improved customer service and better brand loyalty. In a world focused on sustainability, reverse logistics provides a path to greener practices and efficient resource management. Companies that invest in reverse logistics processes often outperform their competitors by optimizing both cost and customer experience.